Refunds & Returns

Thank you for shopping with DropshippingKart. We want you to be satisfied with your purchase. This Refunds & Returns Policy explains your rights and our procedures.

1. 14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return or refund.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods
  • Personal care or hygiene products (once opened)
  • Customized or personalized items
  • Digital products or downloadable items
  • Gift cards

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide:

  • Your order number
  • Clear photos of the item and packaging

We will arrange a replacement or issue a refund at no additional cost.

4. How to Start a Return

To initiate a return, contact us at:

Email: kradgloballlc@gmail.com

Please include:

  • Order number
  • Reason for return
  • Photos (if applicable)

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Shipping fees are non-refundable.

6. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds will be processed to your original payment method within 5–10 business days
  • Processing times may vary depending on your payment provider

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment account again
  • Contact your payment provider
  • If the issue persists, email us at kradgloballlc@gmail.com

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at kradgloballlc@gmail.com.

9. Cancellations

  • Orders can only be canceled within 12 hours of purchase.
  • Once processing or shipping has begun, cancellation is not possible.

10. Contact Information

If you have any questions regarding refunds or returns, please contact us:

Email: kradgloballlc@gmail.com
Business Name: Krad Global LLC
Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States